FREQUENTLY ASKED QUESTIONS
Hey! Thanks for checking out our FAQ page. These are the most commonly asked questions we receive, so we thought it would be a good idea to post them for everyone to see. We pride ourselves on honesty about our business and think you’ll find these most helpful when ordering from us. Any additional questions you may have, please feel free to give us a call or shoot us an email and we’ll get you an answer ASAP. We aim to please and strive to make ordering from our website or call center a painless and happy process.
Ordering & Shipping Questions
Are the prices on your website in US Dollars?
They sure are! We’re located in the United States and all of the prices on the site are in US Dollars. For the latest currency exchange rates, please contact your local bank for updated information.
How long do international orders take to arrive?
Well, that all depends on where you’re located. We ship to Europe and Asia daily and orders typically arrive within 10-14 business days at the most. Canada, Mexico, Australia and South America can arrive in even less time (7-10 business days). We’ll do our best to safely and securely ship your order to your international destination as quickly as possible.
Is shipping free for orders going outside the US (international) also?
YES.....FREE International Shipping!
When do out-of-stock items usually become available to purchase again?
Our inventory changes rather quickly and a lot depends on what popular brands and styles are in high demand. Call our customer service department for the VIP treatment and we’ll do our best to track down what you’re looking for.
What if I receive a defective item?
We try our best to make sure that does not occur, but stranger things have happened. We have protocols in place that can aid in rectifying any discrepancies with your order. If you have received an item you think is defective or not functioning as expected, simply contact us within 5 days of receiving the item.
How can I track my order?
Upon completion of your purchase, we will send you a confirmation email and a follow-up with the tracking information.
Can I return my purchase?
Yes, you can return merchandise purchased on our website. Our return policy is 30 days, and merchandise must be returned with all original packaging, unworn and in brand new condition. To start the process, please contact us Monday – Friday 9 AM to 5 PM EST at: 1-540-322-9608, or email customer service at: firstname.lastname@example.org for further inquiries.
Do you offer the ability to split payments across two payment methods for my purchase?
Not at this time, but we are looking into adding this feature. There are costs associated with multiple payment types used in the same order and that raises prices.